Ember & Atmosphere
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Helpful answers

Plan with fewer unknowns.

Here are clear answers to the questions hosts and planners ask most often.

How is rental pricing calculated?

Catalog prices show a one-day rate for each piece. Delivery, collection, staffing, and venue requirements are reviewed separately in your event plan.

Can I save pieces while I compare options?

Yes. Use the heart control on catalog cards to save products to Fallows in your browser.

How early should I contact you?

Earlier is helpful for larger events, but we welcome shortlists whenever you are ready to discuss availability.

Do you deliver and collect furniture?

Delivery and collection can be coordinated according to venue access, event timing, and the final quantity.

Can furniture be used outdoors?

Only pieces marked for covered outdoor use should be placed outside, and weather protection remains the host's responsibility.

How do I choose quantities?

Start with guest count, room zones, and the kind of movement you want. Our team can review a draft list with you.

Can I change my shortlist?

Shortlists are planning tools. Contact us before confirming so we can check availability and update the event plan.

What happens if a piece is unavailable?

We will identify a comparable alternative with a similar capacity, footprint, and visual role.

How should rented pieces be cared for?

Keep food, drinks, candles, and adhesives away from surfaces unless specifically approved, and report accidental damage promptly.

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